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Product support at Mio is non-existent.buyer beware.You have to send them the GPS unit at your expense plus $60 for a C series update. My advice to any of you is to NOT PURCHASE a Mio GPS. You have to pay $60 plus shipping of the unit to Mio to have your GPS updated by them. Outrageous. Look for a company that has actual customer service. I've had my Mio for two years and it has cost me more to update it than the original purchase price. There's nobody in charge. And this is after I paid $82 to upgrade my maps in 2008.
I had been using C520 for years, but new Garmin 755T brought so many notice so I think maybe Garmin is indeed the No.1. But for MIO C520., it is so.so nice, it fits all level of people, for less skilled, only set the simple function is good enough. If you carefully dig out MIO C520, you will find how flexible and powerful the MIO drag is.
Garmin is good, but does not match the name it should if compared with MIO C520.Garmin might have latest maps and less inaccuracy than the MIO old map. So when you try to match the lane you see with the GPS , you will feel lost. I should replace C520 with Garmin.However after heavily tried Garmin 755T, I thought MIO C520 is still a masterpiece on GPS market.
IT is almost like Window Appplication.MIO has all the road details, while Garmin hides some of lanes ,this makes user uneasy to get a reference, even if set the most detail view on Garmin, some details could not be seen at all. 755T has fancy lane assisance which shines it than other models, however, compared with MIO C520 powerful function and most excellent UI, the advantage of this new feature is so weak than MIO C520's clear and intuitive UI. The map drag on Garmin is so.so clumsy and slo.w, the drag function is almost useless.
In summary, Garmin is more like to be used with simple function especially the person who is not tech skilled. The clear fast UI of MIO C520 will beat any current GPSs, regardless the new Garmin has lane assistance which appears to be so so than C520 UI.
We will send your inquiry as a feedback to our product team for future planning. However, you cannot purchase and use mapsets from any other country.In my mind, this is a planned obsolescence design, and not acceptable.We wanted to plan some trips through Europe, and thought it would be easy to purchase some maps for some European countries.No can do. This GPS unit is not bad if you only use it in the USA. We appreciate your patience and please accept our sincere apologies for the inconvenience.Eugene (1:24:09 AM): Do you have any other reference sources I can check with.Mio Agent (1:24:25 AM): No sir.Eugene (1:25:25 AM): So.either there is nowhere to purchase a Europe mapset, for the c520, or the c520 purchased in the USA will not work with a Europe mapset.Mio Agent (1:26:45 AM): We do apologize but we do not have additional country maps for our devices.Eugene (1:27:29 AM): If I did find a Western Europe mapset for the c520, purchased in the USA, would it work with my unit.Mio Agent (1:28:13 AM): No sir.Eugene (1:28:42 AM): Do you sell refurb c520 units, with Europe mapsets installed, instead of US mapsets installed.Mio Agent (1:29:12 AM): No sir.Eugene (1:31:51 AM): Thanx for the answers, basically, this unit is only operational with the USA mapsets. Even if you found them to purchase, they will not work with c520 units purchased in the USA with USA mapsets on them.Here is the conversion from the MIO website regarding this subject:Mio Agent (1:22:47 AM): In order to quickly solve your problems, please provide your model name, S/N, if any.To purchase additional accessories, [.].Thank you for choosing Mio. How can we help you.Eugene (1:23:19 AM): I have a c520 GPS, we are travelling to Italy this spring, how can I purchase the map set to use in Italy/Western Europe.Mio Agent (1:23:40 AM): We are sorry that no information is available at this time. Will share this with as many people as possible. For obvious reasons, and though no fault of your own, we will not be purchasing any MIO products in the future.
Yes, Mio should be compensated for their services, the talent of their employees, the shipping costs, and the parts and materials, etc. I do. There is a documented issue with the battery provided with the C520. O.K., I understand nothing is for free. So why are they earning $60 in profit. Mio itself states that the batteries are faulty.
The time and effort to replace the battery is minor - 15 minutes at most; unplug and plug in three wires - even for a technician earning $40/hour this is a $10 task. I love the Mio C520 for all of the reasons that each of the 'good' reviews state - and because I have access to the software application and can (at least I plan to one day) customize the interface myself.However, as good as the C520 may be, the service provided by Mio is directly inproportional. However, the battery cost is $10 retail (from several Internet vendors). In particular they state that if the unit will not power on when disconnected from a power source and the power charging light changes immediately from orange to green when plugged in, the battery must be replaced and they will issue an RMA for the service. Inconvenient but, so far, so good.What they state when you apply for the RMA is that there is a charge of $80 (USD) plus shipping for this service. So, at the very most, Mio should charge $30 for the service (yes, plus shipping) - $10 for materials, $10 for labor, $10 for profit (usury but reasonable).
This is unfair, unreasonable, and almost enough of a reason to chuck the C520 in the waste basket and spend the $80 twice to buy a product from a different company (yea, out of the frying pan and into the proverbial fire - but I'm frustrated).Thanks for listening.
I understand that for all GPS units, the map updates are usually 1 year behind. Mio Digiwalker C520 Portable - Good on features, Poor SupportI purchased this exact model from ShopNBC a few years ago because of the advertised advanced navigation features, a large screen features and the ability to synchronize my Microsoft Outlook contacts with the unit.The synchronization created multiple contacts (2x, 3x, 4x, etc). I have multiple other products that synchronizing perfectly with my outlook and this is the only unit that has this issue. I have been using my SmartPhone to synchronize with Microsoft Outlook contacts.The map directions were very outdated and the unit often gave incorrect directions that sent you out of your way.even down a one-way street. Currently looking at the Garmin nuvi 265WT 4.3-Inch Bluetooth Portable GPS Navigator with Integrated Traffic Receiver. Called support and they gave me the run around from incorrect software version to bad cable.
Please Google Mio 520 and read all of the issues (inclusive of customer support) before purchasing this model or from this company. on each synch despite the settings. However, MIO wants you to purchase an outdated update that is about 3 years behind because this updates are no longer being produced for this model. They even wanted to remove my Microsoft Office 2007 and install Office 2000, which is the unit's supported version. Declined that I rather live with the prospect of not doing any future Microsoft Outlook synchronization with this unit. Also, if you are purchasing one of the newer models from this company, please check ensure that they have updates available before purchasing.I have gotten so frustrated with my Mio 520 that I am shipping this piece of junk back to Mio.
The reviews have been excellent.PROS: FeaturesCONSReliabilityMap updates lackingExtremely poor Support
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